We comply with the Australian Privacy Principles, as contained in the Privacy Act 1988 (Cth) and any other statutory obligations in respect of the collection, use, disclosure and handling of your personal information.
- How do we collect information about you?
We primarily collect your personal information through interactions and correspondence you engage in with us (such as through online and offline registration forms, websites, emails, fax, in person and telephone calls).
We may also collect personal information through your participation in promotions or offers, surveys, subscriptions to marketing/mailing lists, complaints or questions, requests for technical support or employment applications.
We may log IP addresses (i.e. the electronic addresses of computers connected to the Internet) and use web bugs to collect information. Other information may also be collected automatically by the web-server when you visit our website (such as your internet service provider’s address, the name of the web page directing you, as well as your clicks and activity on our site). Web server statistics may be made available by the web-host for our review. This tracking data helps us understand how to make our site more available and user friendly to our customers and we will only use web server statistics, web bugs and IP addresses to analyse trends, administer the site, track users’ movements on the website, and gather broad demographic information.
We may also on limited occasions collect personal information from third parties with your consent and as permitted by law. If you are providing us with personal information of another person (e.g. if purchasing a gift), you must obtain the consent of any third person whose personal information you provide to us.
You can browse our website, view certain content, and enjoy a number of features without any personal information being collected. However, you will not be able to utilise certain features that require registration, such as purchases, unless requested personal information is provided.
- Use of “Cookies”
Cookies are not used to disseminate significant information about users over the Internet or to analyze any information that users have knowingly or unknowingly provided. The “Cookies” do not collect any information by which we can identify you personally.
Users may instruct their Internet browsers to opt out of accepting a “persistent” cookie and rather accept only a “per-session” cookie, but will need to login each time they visit the site to enjoy the full benefits. If the user declines the attachment of any cookie, the user may not have access to the full benefits of a website.
- What information do we collect and why do we keep it?
We only collect personal details relevant to the goods and services we provide. The personal information we collect is dependent on your interaction with us and our website, and the actual information that you provide. Such information generally includes your name, password, contact details, payment details, records of correspondence and billing details (if applicable). In the case of employment applications, we may also collect education and employment history.
The personal information we collect is primarily intended to offer premium customer service, allow orders to be placed and to improve communications.
We also may need to contact customers by phone, postal mail, or email if questions arise regarding their order.
We also collect information on areas of interest, to be used in planned email newsletters and selected marketing material tailored to your interests.
When you visit us online, it is also an opportunity for you to provide us with information and feedback that helps us to better serve you.
If you are less than 18 years of age, please do not provide your personal information without parental consent.
- How do we use and disclose your personal information?
We may disclose your data as follows:
- to our distributors and stockists to provide you with our products or services or answer enquiries or fulfil orders;
- to our relevant business departments;
- to our third-party partners or affiliates, such as our sponsors;
- to our service suppliers including suppliers who manage our marketing, surveys, and competitions;
- to our advisors, lawyers and accountants, in the management of our business;
- employees or contractors to provide, bill, or deliver our products and to maintain and develop our website, including IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment system operators;
- third parties where it is necessary to protect any person or our rights or property, or as required by law or by a court or tribunal order; or
- governing bodies responsible for the administration of events related to our business. Message content in e-mails you send to us and other personal information provided to us may be monitored by our service providers or officers for trouble shooting, compliance auditing and maintenance purposes or where email abuse is suspected.
We may use the personal information we collect to deliver you targeted and non-targeted marketing information about our products and services that we believe may be of interest to you where you consent to receive such information. At any time, you may opt-out of receiving marketing communications from us by contacting us (see details below) and we will ensure that your name is removed from our mailing list.
We appreciate and respect your privacy and will not sell or rent your personal information to any other company, except, where necessary, to Aus Grain Group of companies within the scope of purposes of use. We only disclose your personal details if it is with your consent, for a purpose related to our products or services, or if it is otherwise required or permitted under the Privacy Act or other applicable law. Such disclosure may include disclosures to organisations that provide us with professional advice, such as solicitors, accountants and business advisors, our suppliers, and debt collection agencies. However, where possible, we will use reasonable endeavours to prevent the disclosure of your personal information.
The Aus Grain Group of Companies has a safety management system which is necessary and appropriate for protecting customers personal information as to prevent the leakage, loss and damage of their personal information.
Unless otherwise advised to you, we do not generally disclose personal information to entities outside of Australia.
We may share general information about the use of our websites with advertisers, sponsors, content providers and other third parties. However, we generally only disclose aggregate, anonymous information about users of our websites.
We do not actively seek to collect sensitive information. We will not disclose sensitive information (such as information about your health, racial or ethical origins or political or religious beliefs) except with your specific consent or in circumstances permitted under the applicable privacy legislation.
- Information and Shopping Security and Storage
When you make a purchase on our websites, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon ensures that your transaction session is secured through Secure Sockets Layer (SSL). SSL encrypts your personal credit information, including your credit card number, before its travels over the Internet. If one of these icons does not appear, please contact Royalclub Australia at +61 3 8457 8389.
We seek to protect the security of your personal information, and have in place physical, electronic and procedural safeguards to protect and secure the information we collect from unauthorised access, modification or disclosure. However, as websites are linked to the Internet, and the Internet is inherently insecure, whilst we strive to protect your personal information, to the maximum extent permitted by law, we will not be held responsible for the loss, misuse, unauthorized access or disclosure, alteration or destruction of personal information you submit to us, and you do so at your own risk.
We urge you to keep your password in a safe place and not divulge it to anyone. Also remember to sign off on your account and close your browser window when you have finished. This is to ensure that others cannot access your account, especially if you are sharing a computer or are using a computer in a public place such as a library or internet café.
Depending on the circumstances we may hold your personal information in either hardcopy or electronic form, or both. Information may be stored at our offices, our servers and our service provider’s offices and servers.
- Third Party Links
Our website may contain links to websites operated by third parties (“Third Party Websites”). We are not responsible for privacy practices or content of Third Party Websites. Third Party Websites are responsible for informing you about their own privacy practices.
- Update or Access Your Information or Removing Your Name from Our Mailing List
You may request access to, or remove or update any personal information we hold about you by contacting us (see details below). In your request please state how you would like to obtain access. You do not need to provide a reason for your request. Please note that the extent of the information which we provide to you shall be in accordance with the applicable law. We may refuse to provide access or correction in limited circumstances, where permitted and/or required by law, and if this occurs, we will inform you accordingly.
If you wish to remove your name from Royalclub Australia online shop preferred customer list or any marketing list, please contact us (details below).
- Data retention
We will retain your personal information as long as necessary for the intended purposes or until you notify us that you no longer wish to hold your account. We delete your personal information as soon as it is no longer necessary.
- Questions, Complaints or Comments
Our contact details are:
Phone: +61 3 8457 8389
or by postal mail:
Royalclub Australia Pty Ltd
15 Osmond Crescent
WOLLERT VIC 3750
We will consider and respond to any complaint notified to us within a reasonable time. We will always endeavour to answer your questions efficiently and correctly and try to resolve any complaint you may have about our privacy handling procedures to your satisfaction.
In case of dissatisfaction you may decide to contact the Office of the Australian Information Commissioner for Australian Privacy Act complaints, or the local regulator in your jurisdiction in Europe, as applicable. Further information about your privacy rights is available from the Office of the Australian Information Commissioner website at http://www.oaic.gov.au/privacy/privacy-complaints.