Delivery & Return Policies

Delivery Outside Australia?

Royalclub Australia only ships products throughout Australia, not overseas. 

Delivery Time

Royalclub Australia will aim to dispatch our products from 1-3 business days. 

Undelivered Products

Orders returned to Royalclub Australia as undelivered due to insufficient or incorrect delivery address provided, it will incur a re-delivery charge of $10.00

 

Product Delivery Charges 

Product deliveries priced at UNDER $200 will receive a handling charge of $10.00. Deliveries priced OVER $200 will not receive a handling charge. Handling charges refer specifically to one order and one delivery location, multiple orders may not be combined. 

 

Return Policy

If you are not satisfied with your order, please feel free to contact our Customer Service team via email at sales@royalclub.net.au

 

Defects

Accidents happen, we at Royalclub Australia will replace any items which are faulty. Simply send us an email with a picture of the defective item to Customer Service via email at sales@royalclub.net.au within 7 days of order delivery. 

Breakages

Received a broken or chipped product? We will replace any items which arrive damaged. Simply email a picture of the broken item to Customer Service via email at sales@royalclub.net.au within 7 days of order delivery. 

Change of Mind

Changed your mind? That's okay notify us within 7 days, and we'll refund your order. 

Please email Customer Service via sales@royalclub.net.au to confirm your return and receive an instruction on how to return your item.

Any delivery costs associated with the original order will not be refunded (unless the product is broken/faulty). Any delivery costs relating to the return will not be covered.

 

Customer Service

Email: sales@royalclub.net.au

Phone: 03-8457 8389

We're open Monday to Friday 9.00am – 5.00pm AEST