Refund policy

At Royalclub Australia, we believe quality should not only be about products but should also be about providing quality service. If for any reason you are not satisfied with your purchase  please contact our Customer Service team via email at sales@royalclub.net.au

Defects

We will replace any items which are faulty or damaged. Please email a photo of the broken item(s) to Customer Service via email at sales@royalclub.net.au within 7 days of order delivery.

Breakages

We will replace any items which arrive broken. Please email a photo of the broken item(s) to Customer Service via email at sales@royalclub.net.au within 7 days of order delivery.

Change of Mind

Change of mind orders is accepted, provided they are undamaged, unused and in original condition and packaging. To return item/s you must notify us within 7 days of order delivery. Please email Customer Service via sales@royalclub.net.au to confirm your return and receive instructions on how to return your item/s.

If you are requesting a refund, the cost of the product(s) will be refunded upon receipt of the return. We will notify you via email once your refund has been processed.

Any delivery costs associated with the original order will not be refunded (unless the product is broken/faulty). Any delivery costs relating to the return will not be covered.